99% of happy clients never leave a review.
100% of unhappy ones do.
That one unfair Google review sits at the top of your profile for months, silently costing you new clients every day. The Review Engine flips it: happy pet owners get a one-tap path to 5 stars on Google. Unhappy ones get caught and handled privately before they ever go public.
Dr Anna sat on the floor with our old boy Charlie while he calmed down. Unreal care. The whole team made us feel held.
Got us in same-day when Ruby sliced her paw. Calm, kind, honest about costs. Wouldn't go anywhere else.
Best vet in the Somerset region, straight up. Zero upsell, all heart.
Plugs into the vet tools your clinic already runs on.
Connect your Practice Management Software in a single click. No IT help, no setup calls, no 'our developer will get back to you'.
Don't see yours?
Tell us your PMS, we'll build the integration in 48 hours. No extra fee.
We don't promise a rating.
We promise 500% more reviews month on month.
Whether you're on a 3.9 or a 4.7, we don't fuss about the star count. We measure one thing: how many new Google reviews you collect every single month. The numbers below are from clinics using the Review Engine, pulled straight from their own Google profile.
Don't 5x your monthly reviews in 90 days? We send your whole team a fruit platter.
Because a public promise beats a refund clause. If the Review Engine doesn't hit the numbers, your front desk gets a very nice box of mangoes, strawberries and kiwi. Terms and conditions apply, but the fruit doesn't.
How Our SMS Review Engine Works
Automated, intelligent, and powered by psychology.
Your Management Platform
2,000+ more
SMS sent to the client
“Hey Sarah, it was lovely seeing Charlie today. If you have 30 seconds, here's our Google link: g.page/northsidevet — Dr Anna.”
(Powered by AI and the X18 psychology engine)
X18 Smart Review Funnel Page
Negative Review
(3-star or less)
to private internal funnel
Positive Review
(4-star or greater)
to Google Maps
Customer Service Follow-Up
You handle the negative review personally so it won't hurt your new potential customers.
Maria K.
The team at Northside were wonderful with our old boy Charlie. Felt seen and cared for from the moment we walked in. Would not go anywhere else.
Result?
Problem 1 · Asking is awkward
Front desk forgets. When they remember, it feels cringy. The Review Engine does it for them, in your tone, at the right moment.
Problem 2 · Unhappy clients go public
The one bad day turns into a 1-star on Google. We catch those first, route them to you privately, and stop the pile-on before it starts.
A review workflow your team will actually use.
Designed with vet clinics that are tired of chasing reviews and chasing replies at 9pm. Small feature set on purpose.
SMS review requests that actually convert
One tap to text happy clients a review link after their visit. Polite, vet-appropriate wording. No incentives, no awkwardness, no copy-paste lists.
One inbox across every clinic
See new Google reviews land in real time. Filter by clinic, rating, or unread. No more checking seven different Google accounts.
AI replies in your actual tone
Paste 5 to 20 of your past replies. The AI learns your voice, warm or direct or whatever's yours, and drafts a reply you just approve.
Live review widget on your site
Embed one line of code. Your best reviews show up on your website automatically, in a clean carousel that doesn't clash with your brand.
Built for multi-location groups
Add locations, assign teammates, centralise reply approvals. Pricing scales per location, so a two-clinic practice pays for two.
Plugs into your existing stack
Sign in with Google, pick your clinics, done. No API keys to manage, no webhooks to wire, no IT help needed.
Ask the clients who actually liked you. Politely. By SMS.
Most vet clinics sit on 5-star experiences that never turn into 5-star reviews. We fix that with one message, sent in your voice, built to respect the client-vet relationship.
Send
One tap to send a friendly SMS after a visit: 'Thanks from the team at Northside Vet. If you have 30 seconds, here's our Google link.'
Open
Client lands straight on your Google review form. No extra clicks, no app download, no login.
Track
See who sent, who opened, who left a review. No shady rating filters. Just an honest funnel your practice can watch.
We wrote the templates with practice managers
Every template is vet-appropriate. No incentives, no cutesy emoji overload, no pressure. Nothing that could land you in front of your state vet board. You can edit them, or write your own.
Your clinic isn't a dashboard. Your reviews shouldn't be either.
We built The Review Engine because the tools for "review management" were designed for dentists in the US, not a two-clinic mixed practice in Queensland with a team that already works Saturdays.
Built with vets, for vets
We started with three clinics in South-East Queensland. Every feature was requested by a practice manager, not invented in a vacuum.
Grief reviews, handled with care
The AI recognises reviews about euthanasia and end-of-life care. It slows down, strips platitudes, and writes something a human would be proud to sign.
Under ten minutes a week
Flick through the inbox on your phone, approve drafts, send a few review-request SMS. The whole practice review workflow in one sitting.
While we're at it, your website probably needs a look too.
Reviews pull clients to your door. Your website decides whether they book. We build vet clinic websites that load in under a second, read like a human wrote them, and quietly do SEO in the background. Same vet-only team, same Queensland office.
Unlimited revisions. Cancel any time. One small team in Brisbane, not an offshore ticket queue.
A family-run practice looking after dogs, cats and the odd guinea pig since 2003.
“Dr Anna sat on the floor with Charlie while he calmed down. Unreal care.”
Live in 14 days
Not a 6-month 'web project'. We design, you approve, it ships. Copy and photos included.
Vet-board aware from day one
Every page written inside the AVA Code and state vet board guidelines. No incentivised review copy, no testimonial solicitation.
We maintain it forever
Hosting, updates, unlimited revisions, new pages, seasonal content. One flat monthly fee, no developer hunt.
Reviews about reviews, basically.
Feedback from beta clinics running The Review Engine across 14 locations in Australia.
"100 new reviews in the first month. The one negative review was dealt with privately, never went public."
"Our reply rate went from 40% to 100% in two weeks. The drafts actually sound like us, which was the thing I was nervous about."
"First tool that actually understands the AVA Code. Our old system kept suggesting we ask for 'quick reviews' in SMS, a lawyer would've had a field day."
One price, per location, no surprises.
Two clinics? Pay for two. Seven clinics? Pay for seven. We don't invent feature gates to push you up a tier.
The Review Engine
- Unlimited reviews monitored per location
- AI-drafted replies in your trained tone
- Live review widget for your website
- AVA Code + state vet board guardrails baked in
- Team members, approvals, and audit log
- 14-day free trial, cancel any time
Multi-location volume pricing for groups of 5+ clinics. Prefer a chat first? Book 15 minutes with Leeor, no pitch deck.
The stuff practice managers actually ask us.
Get every review replied to this week.
Set up in five minutes. Cancel in one click. Built in Australia by a small team that picks up the phone when a vet calls.